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WhatCounts Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Marketing, Email Deliverability

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Description of WhatCounts

WhatCounts is an email service provider helping you send what counts with an amazing platform and full-service agency to back it up. We partner with companies to drive more revenue by leveraging our savvy email experts and a sophisticated email marketing platform. We provide data management, software, and services to marketers seeking to deliver smart personalized digital messages to their target audiences. The WhatCounts team works hard to make sure your subscribers always receive meaningful messages.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Great email marketing software and responsive tech help

I like that they have good customer support team who are very knowledgeable about all things related to sending emails. They also offer A/B testing which allows me to test different variations of my campaigns without having to go through the process of building out new templates each time. The only thing I dislike is how long it takes for them to respond when you reach out via chat or phone call. It can take weeks sometimes before someone responds if at all. Sending automated emails using…

Pros
  • Great email automation tools, easy to use interface etc.etc
Cons
  • Can be difficult getting hold people in their contact center

Revainrating 5 out of 5

Excellent Customer Service and Very Pleased with Results

I like that they have such specific goals for each customer. It's great because we can easily see who has been contacted about which product or message in order of importance; this helps us identify any problems before contacting customers directly, as well as seeing if there are any open questions left from previous interactions. They also offer several plans starting at $5/month so people without budgets don't miss out! The main problem I had was finding some of these emails when searching…

Pros
  • Customizable
  • Easy set up process with helpdesk staff not difficult.
  • Detailed reporting system is extremely helpful during reviews.
  • Allows you understand what needs improvement most effectively
  • Very user friendly interface makes life easier than other marketing automation tools
Cons
  • So-so

Revainrating 4 out of 5

Excellent Customer Support Team to help with implementation, trouble-shooting and maintenance

The customer support team helps us troubleshoot any issues we have immediately after they are notified of them via ticketing system or phone call from one member in particular whose expertise shines through at every turn! I absolutely love that this tool has saved me so much time because now all my emails go out right when expected date & times which allows for less manual work (and therefore happier clients!). Definitely recommend checking these guys/gal first as there could be better tools if

Pros
  • Ease to use, ability ot add custom fields etc., automation capabilities with email notifications sent automatically by scheduled intervals.etc..all very easy features
Cons
  • Nothing really stands out here unless you're looking into more advanced reporting