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CSAS/Pro Utility Billing Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Public Works

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Description of CSAS/Pro Utility Billing

The CSAS/Pro Work Order System allows municipal and utility district personnel to track work orders from the time that they are created until they are completed

Reviews

Global ratings 3
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  • 3
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Type of review

Revainrating 5 out of 5

New work orders are easy to create and great for tracking all of the work

I love the ease of creating a new work order. I love the way you can track all of the work orders at one time. Its a great system for the company I work for. I dislike that there is not a report builder for the work orders, I am able to create the report that I want, but it takes so long. Also I dislike that I cannot create sub work orders, I wish I could do that. I wish I could create a sub work order for a work order. I wish I could create a sub report for a work order. Also I wish I could…

Pros
  • The ability get see everything from Work Order statuses
  • Ability update fields such as hours worked or other information about an employee.
  • Create reports easily without having advanced knowledge with SQL statements
  • Track multiple employees' activities together instead o just individual's
Cons
  • Almost everything is ok

Revainrating 5 out of 5

Great product if used correctly: CSAS/Pro Utility Billing

It's easy for our department staff members who do not have computer skills, or those without access due it being behind their firewall system; this is very helpful! I like how all of my employees can log in at any given moment using an internet connection (we don't always use computers during normal business hours). Sometimes we run into issues with users logging out while still working - but since most people know what program you're logged onto there isn’t much else one could say about such…

Pros
  • Easy interface that allows user flexibility when creating invoices.
  • Very simple way too process payments received from clients if needed
Cons
  • All fine

Revainrating 5 out of 5

CSAS/Pro Utility Billing - Convenient Reporting Tool

I like the ability to create my own forms for reports, it is very customizable and easy to use. I dislike how slow the system is at times; sometimes it takes 30 minutes or more just to send an email out. I also can't open the program when I'm not in front of my computer. It's great that you can customize everything and make it your way. When we first started using this software, it was difficult to get used to but once you understand it, you will never want to go back. Tracking and invoices…

Pros
  • The best part about csa s utility billing has been its ease of use
  • Customization allows all users within organization access same data sets which makes reporting quicker!
  • Easy interface provides less training time compared other programs.
  • Customer service team have always provided exceptional customer support
Cons
  • Not the best