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Kimoni Arenas photo
Sweden, Stockholm
1 Level
670 Review
25 Karma

Review on Autocastle by Kimoni Arenas

Revainrating 3 out of 5

Autocastle: The Outdoor Retailer that Fails to Deliver

Sorry to burst your bubble, but Autocastle just doesn't live up to the expectations. Their web shop is appealing at first glance, however their offerings and customer service are severely lacking. Autocastle leaves a much to be desired, from cheaply built camping gear that fails at the worst possible moment to customer support that is both hard to reach and unhelpful once you do. Their shipping times are longer than it takes to climb Mount Everest, so let's not even go there. Even the loyalty program is a farce, with meager benefits that do little to make up for the exorbitant costs. Those who place a premium on quality and satisfaction will be disappointed with Autocastle. You should explore elsewhere for a reliable outdoor retailer.

Pros
  • generous program of loyalty
Cons
  • The return policy has room for improvement.