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Switzerland, Bern
1 Level
721 Review
55 Karma

Review on Mippo by Jaime Bustamante

Revainrating 4 out of 5

What Mippo Did to Go Above and Beyond to Satisfy a Customer

As an experienced internet shopper, I have dealt with a variety of online retailers. I recently bought a dress, shoes, and jewelry from Mippo's online store, and I was blown away by their customer service. The Mippo staff went above and beyond to keep me informed at every stage of the process, even though it took longer than anticipated for my purchase to arrive. I was dissatisfied with the things' quality when my order finally showed up. The dress I received was drastically different in appearance from the one on their website, and the sizing was incorrect. I was going to ask for a refund, but I thought I would first contact their customer support. I was shocked to hear from Mippo's customer service staff almost away and receive an offer for a complete refund for the products. They were considerate, accommodating, and went above and beyond to make sure I was pleased with my purchase. In addition to giving me a refund, they also extended an apology by giving me a discount on my subsequent purchase. The way Mippo handled the situation amazed me. They were responsive, empathetic, and gave me the impression that I was a valued customer. It's encouraging to find an internet retailer that genuinely values its clients' satisfaction. In conclusion, I heartily endorse Mippo to anyone searching for stylish apparel, accessories, and footwear. They not only provide a wide variety of goods, but also offer excellent customer service. I appreciate Mippo going above and beyond to satisfy a customer.

Pros
  • Large collection of women's stylish apparel in a variety of styles
Cons
  • There are no real stores