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Lithuania
1 Level
733 Review
49 Karma

Review on XHF by Jose Baldwin

Revainrating 2 out of 5

XHF: Quality and Customer Service That Are Both Disappointing

Because I am an experienced user in the commercial and scientific fields, I was eager to give XHF a shot for the requirements of my project. Having said that, my interactions with the business have been less than satisfying. Despite the fact that they provide a broad selection of products, one of which is heat-shrink tubing, I did not find the quality of their goods to be satisfactory. In point of fact, I had to reorder particular things more than once because of flaws and substandard craftsmanship. This not only caused delays in the projects I was working on, but it also resulted in increased expenses and a great deal of aggravation. In addition to that, I was unhappy with the way they handled my concerns as a consumer. Despite the fact that they have a knowledgeable staff, I did not find that they were very helpful in addressing the problems that I was having. To get a reaction to my questions, I had to go through a number of different channels, and even then, they were only partially answered. In addition, when compared to the prices offered by other companies in the business who are suppliers, XHF's prices are not competitive. Although it was simple to traverse their website, the prices of their products as well as the shipping fees were noticeably higher than those of other suppliers that I have worked with in the past. On the whole, based on my observations, I am unable to recommend XHF. Although they may have a large selection of products, the quality of those products, as well as the customer service that they provided, were both unsatisfactory, and their prices were not competitive. Unfortunately, XHF was not able to live up to my requirements as an advanced user in terms of providing me with reliable products and outstanding support.

Pros
  • Website that is simple to navigate.
Cons
  • too dumb