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Latvia, Riga
1 Level
713 Review
39 Karma

Review on LOCOLO by Matt Minette

Revainrating 1 out of 5

Disappointed by the shoddy customer service provided by LOCOLO

I was eager to use LOCOLO because I like to buy online. They seemed to have a user-friendly website and an easy payment procedure, and I was hoping for options for quick shipping. But I had a very disappointing encounter with their customer service. I discovered that one of the items was missing when I got my purchase. I instantly contacted LOCOLO's customer support staff for assistance. They did, however, respond slowly and ineffectively. To get an answer, I had to follow up with them repeatedly, and even then, their solution wasn't satisfactory. In addition to providing poor customer support, I discovered that their website lacked adequate detail. I had to rely on customer reviews to help me comprehend the products I was buying because the descriptions were ambiguous. Overall, I was unhappy with my LOCOLO encounter. Although their website and purchasing system were simple to use, their lack of care for the little things and subpar customer service made me angry and disappointed. I don't anticipate using LOCOLO for future purchases.

Pros
  • Prices that are not prohibitive
Cons
  • slowness of reaction