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France, Paris
1 Level
717 Review
56 Karma

Review on Jeirdus by Eric Salem

Revainrating 3 out of 5

The Jeirdus Company: Not Living Up to the Expectations of Its Customers

I am sorry to report that my experience as a customer who has purchased electronics from Jeirdus Company has not been a favorable one; I had high hopes for the company. Despite the fact that their products fulfill their intended purpose, I was hoping for more from them in a number of respects. Jeirdus's customer support has been one of the company's most problematic aspects in my experience with them. They do have a customer support team available to help customers, but in my experience, their response time is very slow, and the solutions they provide are not satisfactory. It has taken me days or even weeks to receive a reaction to the numerous emails and phone calls I have made to their customer service department regarding problems with the products I have bought from them. And even when they did respond, the solutions they offered were either insufficient or demanded that I go through a drawn-out and inconvenient procedure. In addition, despite the fact that their products are functional, I have not found them to be as beneficial to me as I had anticipated they would be. I bought a television from Jeirdus, for instance, and it was advertised as having a certain degree of picture quality. However, the actual picture quality was significantly lower. When I finally got my hands on the television, I discovered that the picture quality was not as excellent as I had anticipated, and that the colors did not appear to be as vibrant as they had been described. Because of this, I am left feeling dissatisfied and frustrated with the acquisition that I made. In addition to this, I discovered that the website in question was not as user-friendly as I had anticipated it would be. It was difficult for me to locate the products that I was seeking, and the descriptions of the products did not provide as much information as I had anticipated they would. Because of this, making educated judgments about what to purchase was difficult. In conclusion, despite the fact that Jeirdus Company sells functional products, they have failed to meet my expectations in a number of areas, such as customer service, product quality, and the usefulness of their website. I am a customer of theirs, and I have to say that I have not found their products to be as helpful to me as I had thought they would be, nor has their customer service met my expectations. On the basis of my personal experience, I would not advise anyone else to work with this business.

Pros
  • When you spend over a certain sum, shipping is on the house!
Cons
  • The quality of some goods is lower than stated.