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Greece, Athens
1 Level
697 Review
70 Karma

Review on RoboCup by Luis Watts

Revainrating 3 out of 5

A Disappointment for Thrill Seekers at the RoboCup Online Store

After hearing about RoboCup Online Store's commitment to its customers and its shared love of exploration, I was eager to give it a try. My hopes were high going into the store, but I was left feeling disappointed. To begin, I was underwhelmed by the restricted range of products they offered. Despite the company's claims that they carry a broad variety of items, I found that most of what they sold was variations on their signature cup holders, which I find to be both unnecessary and overpriced. There wasn't nearly as much variety in the adventure clothing as I had hoped there would be. In addition, their commitment to customer satisfaction, while remarkable in theory, fell short in my experience. I had a query about a product and contacted customer service, but I didn't get a response for a long time and the responses weren't very informative. The customer care representatives seemed less concerned with helping me than they were with making a sale. Last but not least, I thought RoboCup's costs were high in comparison to those of other places selling outdoor gear. The limited selection and average quality of the goods made the prices seem excessive to me, even though I am ready to pay a premium for quality products. Overall, my interaction with RoboCup Online Store was negative. Their commitment to the client and their spirit of exploration are both commendable, but they fall short when put into practice. Because of their high prices, lackluster customer service, and restricted inventory, adventurers should look elsewhere.

Pros
  • committed to ensuring client happiness
Cons
  • High costs