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Russian Federation, Murfreesboro
1 Level
692 Review
29 Karma

Review on LECLSTAR by Terry Reed

Revainrating 2 out of 5

Deceptive Marketing Practices Employed by LECLSTAR, Which Do Not Produce the Promised Results

My experience with LECLSTAR was my first time shopping at their online store, and I couldn't wait to get my hands on some of their superior products. Having said that, my interactions with their customer support representatives were nothing short of disheartening. To begin, the things that I was sent were of low quality and did not live up to my anticipations in any way. The LED lights that I bought were marketed to me as being of "high-quality," but after only a few days of use, they stopped working. After contacting customer support for assistance, I received responses that were both disrespectful and ineffective in solving my problem. In addition, their claim that they provide great service to customers was completely untrue. Despite the fact that their website states that they offer free returns, I was informed that I would need to pay for return freight when I attempted to return the defective product. After I voiced my displeasure, the employee providing customer support was unapologetic and dismissive of my comments. In conclusion, I am not in a position to endorse LECLSTAR to anyone who is searching for superior customer service in addition to high-quality items. Because of their misleading advertising and general lack of professionalism, doing business with them will result in a disappointing lack of reliability on your part.

Pros
  • superior items.
Cons
  • In several instances, the product quality was poor.