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France, Paris
1 Level
713 Review
32 Karma

Review on WestWeir by James Ssims

Revainrating 1 out of 5

WestWeir Falls A Contrarian Point of View: Lacking in Both Quality and Customer Service

I am a frequent consumer of things for the house and kitchen, so I have been looking forward to trying WestWeir. However, despite making repeated transactions from them, I continue to be dissatisfied with the quality of their products as well as the assistance I receive from their customer care. The fact that many of the goods I bought were of low quality and disintegrated after only a short period of usage was especially upsetting to me because of the high prices at which they were sold. In addition, when I attempted to address these issues with the customer support staff at WestWeir, I was met with comments that were both useless and condescending, which left me with the impression that my status as a customer was not appreciated. WestWeir may have a selection of products that is adequate, but the company's poor quality control and customer service make them an untrustworthy option for customers. I would highly advise you not to make any purchases from this online business, and instead suggest that you look into other options that have better track records for both the quality of their products and the level of happiness they provide to their customers.

Pros
  • Competitive pricing
Cons
  • contacting client service is challenging