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South Korea, Seoul
1 Level
739 Review
35 Karma

Review on KUNMAI by Craig Pham

Revainrating 3 out of 5

Unsatisfactory Experience with KUNMAI - DIYers Should Avoid

I was eager to test out KUNMAI's selection of tools and home improvement goods because I am an experienced DIY enthusiast. However, I had a really disappointing experience with the store. They provide low-quality kitchen, bathroom, and bathroom fixture options, so I regularly found myself replacing them. The checkout process was cumbersome and challenging to use, and the website's interface is clumsy and unintuitive. Even worse, when I contacted customer service for help, they were unreachable and unhelpful. Overall, I was unimpressed with KUNMAI, and I wouldn't suggest it to DIY enthusiasts searching for dependable supplies and support.

Pros
  • Excellent service provided by a quick and experienced help desk staff.
Cons
  • quality that is inferior to that of the competition.