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Czechia, Manchester
1 Level
675 Review
37 Karma

Review on Ancicraft by Paul Milonas

Revainrating 3 out of 5

Ancicraft Falls Lacking of Regard for the Customers

My experience with Ancicraft was not very satisfying, which is surprising coming from someone who has done a significant number of purchases through the internet. In spite of the fact that they have a remarkable variety of office supplies, the quality of their customer service is severely poor. To begin, their website is difficult to navigate, which makes it tough to get the information that you are seeking for. This may be very annoying. In addition, when I contacted customer support with a query, it took them many days to respond to my inquiry. This kind of reactivity cannot be tolerated in the modern world since everything moves so quickly. In addition, when my purchase was delivered, several of the products I had ordered were not there. When I tried to resolve the issue by contacting customer service, they were useless and did not apologize for the inconvenience. It was abundantly evident that they did not regard either my business or the time that I spent with them. Ancicraft may offer a fantastic assortment of products, but their customer service is terrible, and they don't pay much attention to the finer details of their work. This leaves a lot to be desired. If you want to make the most of your time spent shopping online without any headaches or complications, I suggest searching elsewhere. In order to compete with other online retailers, Ancicraft needs to improve the quality of their products and services.

Pros
  • Shipping is quick and consistent.
Cons
  • higher costs in comparison to rivals.