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812 Review
77 Karma

Review on CaptionLabs by Jeremy Gulledge

Revainrating 5 out of 5

Highly recommend and look forward using services again should future requirements arise

I like that they are able to help me with my accessibility needs as well! They have amazing support people who always get back right away if you need them, even at 3 am during an emergency situation when there is no internet or phone service available (which happened last year). There could be more options for customization of subtitles so it's not just one size fits most - which can sometimes feel restrictive depending upon your preference levels/preferences- but overall we're happy customers!! We use captions labs because their pricing structure allows us flexibility without sacrificing quality while providing excellent customer care both before purchase AND after implementation within our system -- something many other companies do NOT provide.

img 1 attached to CaptionLabs review by Jeremy Gulledge



Pros
  • Customizability
  • Quality services provided by staff & techs alike
  • Very responsive team members
Cons
  • Almost never