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Colombia, Bogotá
1 Level
699 Review
33 Karma

Review on Koneseve by Jose Isaacs

Revainrating 2 out of 5

A Letdown Shopping at Koneseve's Online Store

I had great expectations for Koneseve's online store, but sadly, I was very disappointed. I was eager to check out their product selection as a visitor, but I found the shopping experience to be perplexing and frustrating. First of all, their website is difficult for non-English users to use. Poor translation quality results in many confusing or omitted product descriptions. I had a hard time figuring out precisely what I was buying because of this. Even worse, when my purchase was delivered, I was dissatisfied to discover that the goods did not meet the standard of excellence they had promised. The canine bed I bought was made of flimsy, thin material, and after only a few uses, the seams were already coming apart. They were unresponsive and unhelpful when I attempted to contact their customer service for advice. I reached out to them several times, but I never got a satisfactory answer. I had a very negative overall experience with Koneseve's online shop. As a visitor, I would advise anyone thinking about buying something from their store to think it over and weigh their choices. The inconvenience is simply not worth the subpar quality and poor customer care.

Pros
  • Products that are useful and well-designed.
Cons
  • Customer support is slow and unresponsive.