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Bangladesh, Dhaka
1 Level
715 Review
35 Karma

Review on PHINIX by Ivan Carson

Revainrating 3 out of 5

Unsatisfactory PHINIX Experience: Subpar Customer Service and Products of Low Quality

I was eager to check out PHINIX, an online retailer that specializes in sporting goods and outdoor equipment, as a sports and outdoors fan. Unfortunately, I had a negative experience with the firm and am unable to endorse them to others. First off, I discovered that their products' quality was subpar. My purchase of sports clothing was of low quality, with frayed threads and unraveling stitching after only a few uses. In addition, the camping equipment I purchased was weak and did not fare well in inclement weather. In addition, I was incredibly dissatisfied with PHINIX's customer service. They were useless and unresponsive when I contacted them about the subpar products. It took me several tries to receive a response, and when I did, they weren't interested in giving me a refund or an exchange. Overall, PHINIX was a really difficult and unsatisfactory experience for me. Anyone thinking about making a purchase from this firm should exercise care because the subpar goods and unimpressive customer support make for a disappointing experience.

Pros
  • Materials of superior quality, meticulous attention to detail, and prompt, effective shipment
Cons
  • inadequate client service