Review on Ekdesk Case Manager by Jon Lesperance
Ekdesk Case Manager is a great app for organizing employee cases.
Ekdesk case manager is a great app for organizing employee cases. It is very useful to categorize them by type (such as safety, performance, training) and create workflows to ensure timely resolution. It provides a great way to organize all those emails from HR and other internal sources. It also has a simple workflow builder so you can customize the process of handling each case. As a remote worker, this is an essential tool! I like how it works when adding notes into different categories or subcategories. Its a good feature if you want to add notes while tracking down issues through email. Also, there is no limit to the number of entries you can save. If its important to note something somewhere else later on, just go ahead and do it without worrying about losing any data. Great job on the project!
- Works great for tracking the progress of employee work requests and ensuring their timely resolution.
- Provides a good place to track notes while addressing problems through email communication.
- The UI could be improved, the labels could be made bigger, and the design could be changed to match the overall look and feel of your organization.
- There is a lack of documentation, including examples of creating new cases and workflows.
