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Georgia, Tbilisi
1 Level
717 Review
56 Karma

Review on Kelaixiang by Juan Lukas

Revainrating 3 out of 5

The Kelaixiang Online Shopping Experience Does Not Live Up to Expectations

As someone who frequently shops for clothes, shoes, jewelry, and other women's accessories online, I was excited to check out Kelaixiang, an online store that specializes in a variety of such items as well as others. Nonetheless, my interactions with this business have left me feeling let down and aggravated. The low quality of Kelaixiang's products was one of the most significant problems I had with the company. In spite of the fact that they assert that they provide high-quality items, the garments and accessories that I bought from them turned out to be of low-quality construction and did not meet my requirements. The workmanship was poor, and the materials that were used were both low-quality and fragile. I was very dissatisfied with the products that were sent to me, which is particularly surprising considering the cost. Customer support was another area in which I felt Kelaixiang fell short for me. I attempted to contact them to express my dissatisfaction with the products I had received, but I found that their customer support was unresponsive and unable to assist me in any way. It took me several tries before I received a response, and even after I did, I had the impression that my concerns were not being treated seriously. Kelaixiang does not live up to the standards set by other online shops that are solely dedicated to selling clothing and accessories. Their products not only have a low standard of quality but also come at an exorbitant price. Their lack of attention to the needs of their customers contributed to a disheartening purchasing experience overall. In conclusion, I would not suggest Kelaixiang to anyone who is searching for fashionable clothing and accessories of a high quality. There are other choices available that are both better in terms of the products offered and the service they provide to customers.

Pros
  • Exceptional products were used.
Cons
  • It's possible that the shipping will take longer than anticipated.