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Mozambique, Maputo
1 Level
696 Review
41 Karma

Review on DELAMU by Kevin Hutchison

Revainrating 2 out of 5

Disappointing Experience with DELAMU

My experience with DELAMU's online store was less than satisfying, which was a letdown considering how much I was looking forward to trying out DELAMU's products as an avid online consumer. Although they had an impressive selection of products, the quality of the purchasing experience as a whole was not very satisfying. It was difficult to navigate through all of the available classifications and products on the website because it was not designed to be user-friendly. In addition, the purchasing procedure was complicated, and it took significantly more time than I had anticipated to finish making my purchase. In addition, the products that I ordered did not surprise me very much in terms of their level of quality. The cable raceways that I purchased did not live up to my expectations, nor did they provide the cord management solution that was promised. I returned them. The accessories that I purchased appeared to be made of flimsy materials and were not robust enough to withstand frequent use. In spite of the fact that I made numerous attempts to get in touch with their customer support team, I was unable to receive a response that met my expectations. My frustration and disappointment with the entire experience were compounded by the fact that the support personnel appeared to be uninformed and unhelpful. A disappointing online purchasing experience was had by all despite the fact that the DELAMU website offered a diverse selection of products; however, the website's customer service was unimpressive, and the quality of the products was below average.

Pros
  • An easy-to-use internet store for hassle-free shopping.
Cons
  • Work speed