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France, Paris
1 Level
710 Review
61 Karma

Review on LOCOLO by Robert Cole

Revainrating 1 out of 5

LOCOLO: A Disappointing Experience Overall as an Online Retailer

Because I do the majority of my shopping online, I am always looking for new online businesses that I can explore. I only recently became aware of LOCOLO, but their user-friendly website, straightforward payment procedure, and speedy shipping options immediately piqued my interest. Having said that, my overall experience with their online business left a lot to be desired. When compared to the product selections offered by other online retailers that I have shopped at, LOCOLO fell short. It was very disappointing to discover that they did not stock many of the brands or products that I had been searching for in their store. In addition to having a constrained product assortment, I discovered that their website offered significantly less information than those of competing online retailers. The explanations of the products were imprecise and did not supply me with sufficient information for me to make an educated choice. However, the most disappointing aspect was the quality of their customer support. Their customer support team was unhelpful and slow to respond whenever I had a problem with my order. It took me several attempts to finally get a reaction from them, and even then, their proposed solution did not adequately address the problem that I was having. In general, my experience shopping at the LOCOLO internet store left me feeling unimpressed. In comparison to their rivals, they stand out for all the wrong reasons due to the fact that they do not pay sufficient attention to the details, and they provide customer support that is below average. I don't believe that I will ever purchase with LOCOLO again in the foreseeable future.

Pros
  • Large number of distinct product classifications
Cons
  • No choice for free shipping