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Turkey, Ankara
1 Level
730 Review
37 Karma

Review on GMISUN by Etai Gopala

Revainrating 2 out of 5

A Negative Online Shopping Experience at GMISUN's

I had a bad shopping experience at GMISUN's web store despite being an expert in e-commerce. Despite claiming to offer the finest kitchen and home accessories, the website's usability and customer support could use improvement. I had more questions about the products than responses due to the website's inadequate product descriptions. In addition, the items I got were of a lower quality than they appeared in the site's pictures and descriptions. The kitchen utensils were flimsy and began to show evidence of wear after only light use. Additionally, the checkout procedure was not simple, and delivery took longer than anticipated. I contacted customer support to ask about my order, but they didn't respond and weren't very helpful. Finally, because of their overly strict return policy, it is challenging to send back goods that don't live up to customer standards. Overall, I would not advise anyone looking for a seamless purchasing experience and high-quality kitchen and home accessories to shop at GMISUN's website. To better serve their customers, I would suggest that they invest in improved customer service and enhance the user experience of their website.

Pros
  • Excellent customer support
Cons
  • Policy of limited returns and exchanges