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Spain, Madrid
1 Level
766 Review
52 Karma

Review on Vinrella by Lee Rodriguez

Revainrating 2 out of 5

Online retailer Vinrella offers poor customer service and a small selection of products.

Despite the fact that Vinrella seems to be a one-stop shop for sports and outdoor fans, I was disappointed by my interaction with the website. First off, I thought their product variety was pretty small, especially when compared to other online merchants operating in the same sector. Because of this, it was challenging for me to identify the particular item I was looking for, and I ultimately had to make my purchase from another website. Additionally, I thought Vinrella's customer service was subpar. When I contacted their customer service department with inquiries regarding specific products, I was confronted with poor response times and unhelpful responses. Because of this disregard for customer care, I experienced a sense of undervaluation and underappreciation as a customer. The shipping and delivery process was another area where I ran into problems. When my item finally did arrive, it took longer than I had anticipated, and when it did, the packaging was tattered and the product itself wasn't in the best shape. My annoyance with the entire situation simply increased as a result of this. In conclusion, Vinrella may have a respectable assortment of sports and outdoor equipment, but their terrible customer service, constrained product selection, and shoddy shipping and delivery system disappointed and dissatisfied me. As a result, if other sports and outdoor fans wanted a hassle-free shopping experience, I wouldn't suggest Vinrella.

Pros
  • Long-lasting, high-quality goods
Cons
  • Poor attention to customers