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Australia, Canberra
1 Level
726 Review
45 Karma

Review on LUCUNSTAR by Dwayne Meurer

Revainrating 1 out of 5

Products Manufactured by LUCUNSTAR That Are of a Low Quality

In spite of the fact that I use LUCUNSTAR products on a regular basis to meet my requirements for house remodeling, I have to state that I am dissatisfied with the quality of their products. Although LUCUNSTAR may have a large selection of products available, the quality of these products has a great deal of room for improvement. One problem that I have had is that a few of the items that I purchased from LUCUNSTAR were of low quality and did not perform the way they were represented to me. To give you an example, I purchased a ceiling fan that was advertised as being quiet and energy efficient, but in reality, it was really noisy and not very efficient at all. I attempted to resolve the issue by contacting the customer support team at LUCUNSTAR; however, they were unresponsive and useless when I contacted them. Another problem is that some of the things I ordered from LUCUNSTAR arrived broken or with other defects. This happened after they were shipped to me. Although LUCUNSTAR guarantees their products and provides customers with a warranty, the procedure for returning faulty items and exchanging them for new ones has proven to be difficult and time-consuming. In addition, the prices offered by LUCUNSTAR are not necessarily the most competitive, and buyers may be able to locate comparable products offered by other online retailers at rates that are more affordable. As a consumer who has used products manufactured by LUCUNSTAR, I am unable to give this company my recommendation. Because of the low quality of their products and the unresponsiveness of their customer care, purchasing from them is not a reliable option for anyone trying to make improvements to their home.

Pros
  • Useful not only for its intended purpose
Cons
  • Staff in customer service is unresponsive.