Header banner
Revain logoHome Page
Scott Clark photo
Ethiopia
1 Level
718 Review
43 Karma

Review on AIWAYING by Scott Clark

Revainrating 2 out of 5

Customer Experience Needs Improvement at AIWAYING Online Store

Despite having a big selection of tactical bags and packs, the AIWAYING online store recently left me feeling dissatisfied and disillusioned. The website's interface was unfriendly, and it was difficult to browse the many product categories. Finding the precise bag I was looking for was challenging due to the lack of filtering options, and the product descriptions were not as thorough as I had hoped. I was also unimpressed with the level of customer service. It took them a few days to answer my question after I contacted them. Even then, I didn't find their response to be all that helpful, and I got the impression that I was just getting a canned response. Despite having a large assortment of products, the AIWAYING online store needs to concentrate on enhancing the consumer experience. A subpar website and subpar customer service might be deal-breakers in a market when there are several competitors selling comparable products.

Pros
  • superb focus on the details
Cons
  • A little torn