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789 Review
57 Karma

Review on CustomerSuccessBox by Elijah Balzarini

Revainrating 5 out of 5

Great communication tool between employees

I like the ability to get the word out to my customers in an instant to tell them that we have a new version of my product. I don't like that it takes a long time to get the message across. Sometimes the message is not delivered until a week or two after the new product is available. Keep the customer informed. It is important that customers are notified of new features, new releases, and changes to a product. CustomerSuccessBox does this very well. We are able to notify our customers of new features and fixes very quickly. CustomerSuccessBox is very easy to use and it has a lot of features. The customer success team is very helpful and always willing to help. I have used CustomerSuccessBox for a few months and I have not experienced any problems. I would highly recommend CustomerSuccessBox to any company who is looking for a customer success platform. I have used CustomerSuccessBox to help my customers with the onboarding process. I have also used CustomerSuccessBox to help my customers with the product usage.

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Pros
  • Great way o keep all communication centralized within one place instead having multiple places where you need go find things such as email addresses etc.
Cons
  • So-so