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Tajikistan, Dushanbe
1 Level
716 Review
48 Karma

Review on BBQSTAR by Tremain Lapan

Revainrating 2 out of 5

Experience with BBQSTAR That Is Not Up to Par

I am someone who enjoys cooking outside, so I was delighted to check out the extensive assortment of patio, lawn and garden, grills and outdoor cooking, as well as outdoor cooking tools and accessories that BBQSTAR has in their online store. Nevertheless, my interactions with the company might have been lot better in many ways. To begin, their website was tough to navigate because it had a complex style and options that were difficult to understand. It took me a lot more time than it should have, and I had to keep going back and forth between different pages in order to compare the costs of the products and the features they offered. As soon as I eventually made my purchase, I discovered that the things I had ordered were of a much lower quality than I had anticipated. The barbecue grill I ordered arrived with a number of dings and scrapes, and the cooking grates had already developed rust. When I contacted customer support to request a refund or exchange, I was faced with responses that were not helpful and wait periods that were quite long. My time spent with BBQSTAR was, on the whole, a source of frustration and disappointment. Their website and their customer service both have a lot of room for development, despite the fact that they may have a large assortment of products for outdoor cooking. I would not suggest doing business with this retailer to anyone hoping to have a dependable and uncomplicated shopping experience.

Pros
  • Excellent prices and regular deals.
Cons
  • Prices that are inconsistent and hard to compare.