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Saudi Arabia, Riyadh
1 Level
775 Review
57 Karma

Review on iButliv by Chris Wilson

Revainrating 2 out of 5

iButliv's Frustrating Shopping Experience

As someone who does a lot of shopping online, I am always on the hunt for fresh internet retailers to explore. I was thrilled to find iButliv, a web shop dedicated to cosmetics and toiletries, and eager to peruse its offerings. Unfortunately, my time spent with iButliv was far from ideal. To begin, it was challenging to find one's way around the website. Finding what you're looking for was difficult, and the search bar wasn't much assistance. The website for iButliv was not as user-friendly or modern as those of competing stores. When I eventually located the items I wanted to buy, the checkout procedure left me feeling dissatisfied. It was difficult to work with and took a long time, moreover the shipping cost was high compared to other retailers. Despite assurances that my product will come within five business days, I had to wait two weeks for its arrival. Unfortunately, some of the articles I ordered were broken upon arrival since they had not been wrapped properly. The fact that the customer support crew wasn't responsive or helpful made things worse. Last but not least, the products themselves were of poor quality. Both the hair care and the beauty basics I received fell short of expectations, leaving my hair feeling dry and damaged. Overall, using iButliv was a poor experience for me. I would not suggest this online store to anyone seeking a simple and pleasurable buying experience due to the confusing layout, the lengthy shipping times, and the bad quality of the things offered.

Pros
  • Shipments are always on time and safely wrapped.
Cons
  • Response times in customer service are too slow.