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Israel
1 Level
718 Review
48 Karma

Review on VINLUZ by Don Acevedo

Revainrating 3 out of 5

A Disappointing Online Shopping Experience at VINLUZ

VINLUZ is an internet company that specializes in tools and home renovation, lighting, and ceiling fans; as a homeowner who appreciates DIY projects and home repair, I was thrilled to find this store. Unfortunately, my VINLUZ purchase experience was less than ideal. To start, there wasn't nearly as much to choose from as I've seen at other home improvement stores. I had a hard time locating the materials I required for my work and wound up having to look elsewhere. The checkout process was tedious and time-consuming when I finally located an item I wanted to buy. The website's bugs and confusing layout made purchasing an ordeal rather than a pleasure. The low quality of the VINLUZ items I received just made problems worse. The ceiling lights I bought were ugly and poorly built, and the tools I was given were of low quality. The things were of poor quality, and I regretted spending my money on them. VINLUZ's customer service fell short of expectations, too. I called their customer service line and got poor responses and long hold periods. I was upset and unsatisfied since I didn't think my worries were being taken seriously. In conclusion, VINLUZ did not live up to my expectations, and I would not suggest it to others. They stand out from the crowd in a bad way due to their limited inventory, buggy website, and low-quality goods.

Pros
  • Outstanding client service
Cons
  • inconsistent experiences providing support to customers