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1 Level
780 Review
96 Karma

Review on CustomAnswers by Gabriel Salleh

Revainrating 4 out of 5

Very helpful and user friendly platform

The best thing about this software is that it allows me to send messages directly from my website, which saves time for customers who are looking at our FAQ page but don't have enough knowledge of SEO or web design in general to navigate through a link like we do! I think most people will be happy with how easy they can use this service once you get them into your site's dashboard area where their questions/answers will appear. It would also help if there was an option similar to Google Forms so users could submit answers without having to go back onto another tab while still being able to see results after submission. This program has allowed us to make sure all customer queries receive proper attention as well as improve online reputation by answering common question types before someone asks something else out loud (which happens frequently). I like that it's very easy to post questions, answers or comments. It takes little time compared with other forums we use for our business. Customer service is great too! They are quick to respond any issues you may have. Sometimes there isn't enough space in the box where you can add your own pictures. The best part of this forum. There really aren't any downsides at all. We're getting more traffic from search engines than ever before, which helps get us new customers.

Pros
  • Easy navigation
  • Great support team
  • Good user experience.
  • Very good response times when submitting tickets via email,
  • Ease posting articles / content using WordPress platform; ) Excellent community management tools such "Facebook" integration etc.etc..:)
Cons
  • Not yet available mobile app
  • Lackluster feature set