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New Zealand, Wellington
1 Level
705 Review
38 Karma

Review on AusKit by John Arsov

Revainrating 1 out of 5

A Review Expressing Dissatisfaction with the Quality and Service of AusKit

As a parent, I was thrilled to discover that AusKit carries all of the toys and equipment for outdoor play that my children require. My interactions with this company, unfortunately, did not meet my expectations in any meaningful way. The low quality of their products was one of the most significant problems I encountered when working with AusKit. Some of their products appeared to be of high quality, while others gave off an impression of being inexpensive and flimsy. It was really upsetting for me to discover that some of the toys and equipment I had ordered arrived broken or missing pieces when they were delivered. In addition, I did not find AusKit's customer support to be particularly helpful. When I contacted out to express my concerns over my order, it took several attempts before I received a response, and even once I did, the information that was provided was not very useful. My worries did not appear to be taken seriously, and I was not offered any remedies or compensation for the items that were destroyed. I was left with the impression that my problems were not being taken seriously. Last but not least, I discovered that navigating the AusKit website was a challenge. It was disorganized, and the functionality of the search tool was subpar. Due to the fact that I had problems locating some things, I ended myself spending more time than I would have wanted simply trying to peruse their assortment of products. In general, I would not suggest AusKit to any other parents or caregivers who are searching for high-quality toys and outdoor play equipment for their children. Their product quality is all over the place, their customer service is subpar, and their website is tough to navigate. Those who are looking for dependable and entertaining playtime products for their children can do better than look no farther than the ones that are now available.

Pros
  • Price cuts and special offers appear regularly.
Cons
  • There is a possibility that some goods will come broken or with missing components.