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Lacueva Tranquillity photo
New Zealand, Wellington
1 Level
732 Review
66 Karma

Review on Aialun by Lacueva Tranquillity

Revainrating 3 out of 5

Customer Service and Product Quality at Aialun Online Store Are Disappointing

Since I'm pretty handy around the house, I was eager to use Aialun's web shop for my most recent renovation. However, I was not impressed by their service or the quality of their products. Although I had no trouble navigating the site, I was disappointed to find that neither the variety nor the quality of the goods offered met my needs. The light fixtures I bought were cheaply made and of bad quality, so I had to send them back. The situation was made worse by the unhelpful and unresponsive nature of customer support. I emailed several times with product-related inquiries, but it took days before I heard back. When I did, the answers I received were vague and useless, leaving me feeling discouraged and alone. Overall, I was not satisfied with my time spent shopping at Aialun's website. As a do-it-yourself expert, I place a premium on high-quality products and trustworthy customer support. My future financial dealings will be with a different company.

Pros
  • Lighting and ventilation equipment of the highest quality
Cons
  • Some goods might not be as high quality as anticipated.