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Veta Virtual Receptionist Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Business Services Providers, Virtual Receptionist Services

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Description of Veta Virtual Receptionist

Veta Virtual is a virtual receptionist company that specializes in law firms and other professional services. Our friendly agents will answer your calls cheerfully, take messages as needed, route calls as instructed, book appointments, and answer questions based on the script given to us. All of our agents are native English speakers who will act as an in-house receptionist for the business owners. We help businesses increase customer satisfaction and revenue, and we are a fraction of the cost of an in-house full-time receptionist.

Reviews

Global ratings 3
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  • 3
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Type of review

Revainrating 5 out of 5

Great Customer Service and Very Helpful Program

The ability to have multiple people at one time answering phones, emails etc makes this program very helpful for my busy practice! There are many features I do not use but would like more options available as well - such as being able to add pictures of clients or staff members without having them saved already within their profile (this could be useful if your service has an option where you can "pin" images from social media). If anyone doesn't know what they want out when signing up it's…

Revainrating 4 out of 5

Excellent Customer Service and Great Products

Easy to set up; easy for clients or employees to use (no software, no hardware); great customer service team! We were able solve our needs with their products within hours of requesting support through chat/phone calls from an experienced engineer who was extremely helpful when we had questions - they truly do care about your success as much if not more than theirs!! There are definitely some limitations but I feel like those have been identified by the excellent engineering teams at…

Pros
  • They make sure everyone has access even remotely while working offsite too
Cons
  • Some features could be improved upon including recording capabilities

Revainrating 4 out of 5

Great product that is extremely helpful and useful especially in busy environments

I like how easy it was to use, very user friendly! The software helped me get organized with my calls so they were all grouped by day which made scheduling easier for myself as well as clients/customers who called into our office regarding an issue or question about their account. Sometimes there would be days when we had no incoming call but yet still got emails from customers asking questions etc.. This can happen if you are not using your system properly sometimes though i have found this…

Pros
  • It's easy to use, and very user friendly
Cons
  • The software has helped me get organized with my calls, so they were all grouped by day which made scheduling easier for myself as well as clients/customers who called into our office regarding