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Australia, Canberra
1 Level
729 Review
52 Karma

Review on Puredown by Don Olsen

Revainrating 3 out of 5

Review of Puredown, a Disappointing Online Store:

When I buy online, I expect a certain level of quality and convenience, and my recent experience with Puredown's online store fell short of my expectations. The online shop failed in a few key areas, despite having a solid reputation for quality bedding goods. First of all, the website was not user-friendly and was missing important details about their offerings. It was hard to tell if a product would suit my requirements because of the lack of specific information about the materials used in the descriptions. My doubts about the quality of their wares were compounded by the absence of any kind of consumer feedback. Furthermore, the purchasing procedure was lengthy and complicated. Having to sign up for an account on the site before making a purchase was an annoying and superfluous requirement. The website also failed to provide a clear estimate of shipping and handling fees, making it difficult to calculate the final price of my purchase. Last but not least, Puredown's support staff let me down. I had some questions about their products and tried to reach them, but they were rude and unhelpful. Their indifference to my worries made me feel like a second-rate client. In sum, my time spent shopping at Puredown's website has left me with nothing but negative impressions. There is a lot of room for growth in their online store despite the fact that they may have high-quality goods.

Pros
  • Clear and thorough product descriptions.
Cons
  • Shipping and processing costs are not clearly stated.